Privacy Policy
Watermark Residences at Newgreens Chatswood respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Watermark Residences at Newgreens Chatswood collects, uses, stores and discloses personal information collected from users of our website, www.watermarkresidences.com.au, and from people who make enquiries with us by phone, email, online forms, in person or through our sales and resident engagement processes.
This Privacy Policy applies to the Watermark Residences website and to the products, services, enquiries and resident-related services offered by Watermark Residences at Newgreens Chatswood.
Personal information we collect
We may collect personal information from you when you voluntarily provide it to us, including when you:
- complete an enquiry form on our website;
- book an appointment or request further information;
- speak with our sales or resident services team;
- attend an inspection, event or presentation;
- request information about apartments, services, financial arrangements or care options;
- subscribe to updates or marketing communications; or
- otherwise communicate with Watermark Residences.
The personal information we collect may include your name, address, phone number, email address, postcode, preferences, enquiry details and any other information you choose to provide to us
You may choose not to provide personal information. However, this may limit our ability to respond to your enquiry, provide information, arrange appointments or assist you with services relating to Watermark Residences.
Non-personal information
We may collect non-personal information when you interact with our website. This may include your browser type, device type, operating system, internet service provider, pages viewed, time spent on our website and other technical information about how you access and use the website.
This information is generally collected in aggregate form and is used to help us improve our website, marketing, user experience and the services we provide.
Website analytics and cookies
Our website may use cookies and analytics tools, including Google Analytics, to help us understand how visitors use the website.
Cookies are small text files placed on your device that assist with website functionality, analytics and user experience. The information generated by cookies may include standard internet log information and visitor behaviour information.
We use this information to analyse website traffic, understand visitor preferences, improve our website and measure the effectiveness of our communications.
You may set your browser to refuse cookies or to notify you when cookies are being used. If you do so, some parts of the website may not function properly.
How we use your information
Watermark Residences may use personal information for the following purposes:
- to respond to your enquiries, questions and requests;
- to provide information about Watermark Residences, available residences, services, care options, financial arrangements and appointments;
- to arrange inspections, tours, meetings and events;
- to personalise your experience and better understand your interests;
- to communicate with you about Watermark Residences and related updates;
- to manage sales, resident engagement and operational processes;
- to improve our website, marketing and services;
- to comply with legal, regulatory and administrative obligations; and
- for any other purpose you have consented to or that is otherwise permitted by law.
Marketing communications
If you provide your contact details to us, we may use them to send you updates, invitations, information about Watermark Residences and other communications we think may be relevant to you.
You may opt out of marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.
How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We adopt appropriate data collection, storage, processing and security practices to help safeguard the personal information we hold. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.
Disclosure of personal informatio
We do not sell, trade or rent personal information to third parties.
We may disclose personal information where reasonably necessary for the purposes set out in this Privacy Policy, including to:
- our related entities, project partners and service providers;
- sales, marketing, technology, website hosting and analytics providers;
- professional advisers, consultants and contractors;
- operators, managers or service providers involved in Watermark Residences;
- government, regulatory or statutory authorities where required by law; and
- any other party where you have provided consent or where disclosure is permitted by law.
We may also share aggregated or de-identified information that does not identify you personally.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We adopt appropriate data collection, storage, processing and security practices to help safeguard the personal information we hold. While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.
Third-party websites
Our website may contain links to external websites, including websites operated by project partners, suppliers, advertisers or other third parties.
We do not control those websites and are not responsible for their content, privacy practices or policies. Your use of third-party websites is subject to the terms and privacy policies of those websites.
Accessing and correcting your personal information
You may request access to the personal information we hold about you. You may also request that we correct information that is inaccurate, incomplete or out of date.
We will take reasonable steps to respond to your request in accordance with applicable privacy laws.
Privacy complaint
If you have a question or complaint about how we handle your personal information, please contact us using the details below.
We will consider your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this Privacy Policy
Watermark Residences may update this Privacy Policy from time to time. When we do, we will update the date of the policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect personal information.
Your acceptance of this policy
By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.
Contact us
If you have any questions about this Privacy Policy, the practices of this website, or your dealings with Watermark Residences, please contact us:
Watermark Residences at
Newgreens Chatswood 130
Beaconsfield Road Chatswood NSW 2067
Phone: 1800 520 168
Website: www.watermarkresidences.com.au
Last updated: 6/18/2026